General Terms and Conditions and Customer Information
I. General Terms and Conditions
Section 1. Basic Provisions
(1) The following terms and conditions apply to all contracts that you conclude with us as the provider (Komplett-Konzept Verwertungs GmbH) via the website www.komplett-konzept.de. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby rejected.
(2) For the purposes of these terms and conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, is acting in the exercise of their independent professional or commercial activity.
Section 2. Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods and/or the provision of repair services.
We sell the goods partly or exclusively as a commission agent in our own name but on behalf of a third party, i.e., for a third party as the owner of the goods. Notwithstanding this, we are the contractual partner with all rights and obligations.
(2) By placing the respective product on our website, we are submitting a binding offer to you to conclude a contract under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods and/or repair services intended for purchase are placed in the "shopping cart." You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order details are displayed again on the order overview page.
If you use an instant payment system (e.g., PayPal / PayPal Express / PayPal Plus, Amazon Payments, Postpay, Sofortüberweisung), you will either be taken directly to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, you will make the appropriate selection or enter your data there. Finally, you will be redirected back to the order overview page in our online shop.
Before submitting your order, you have the opportunity to review and change all information (including using your browser's "back" function) or cancel the purchase.
By submitting your order via the "Place order" button, you legally accept the offer, thereby concluding the contract.
(4) Your inquiries regarding the creation of an offer are non-binding. We will then submit a binding offer to you in written form (e.g., by email), which you can accept within 5 days.
(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular, that it is not prevented by spam filters.
Section 3. Individually Designed Goods
(1) You must provide us with the suitable information, texts, or files required for the individual design of the goods via the online ordering system or by email immediately after conclusion of the contract. (1) You must comply with any specifications we may have regarding file formats.
(2) You agree not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights, trademark rights) or violates applicable laws. You expressly indemnify us against all claims asserted by third parties in this context. This also includes the costs of any legal representation required in this connection.
(3) We do not review the transmitted data for accuracy and therefore assume no liability for errors.
(4) To the extent that we create texts, images, graphics, and designs for you as part of a customized design, these are subject to copyright.
Use, reproduction, or modification of individual parts or complete content is not permitted without our express consent.
Unless otherwise agreed, we grant you a perpetual right of use to the copyrighted works created for you. You are expressly prohibited from making the protected works or parts thereof available to third parties in any way, whether privately or commercially.
The transfer of the right of use is subject to the condition precedent of full payment of the agreed purchase price.
Section 4. Provision of services for repairs
(1)Insofar as repair services are the subject of the contract, we are obligated to perform the repair work specified in the service description. We will perform this work to the best of our knowledge and belief, either personally or through third parties.
(2) You are obligated to cooperate, in particular by describing the defect in the device as comprehensively as possible and making the defective device available.
(3) You bear the costs of sending the defective device to us.
Section 5. Right of Retention , Reservation of Title
(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
(3) If you are an entrepreneur, the following applies in addition:
a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or assigning the goods as security is not permitted before title has passed.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale of the goods up to the amount of the invoice; we accept this assignment. You remain authorized to collect the receivables. However, if you fail to meet your payment obligations, we reserve the right to collect the receivables ourselves.
c) In the event of combination or mixing of the goods subject to retention of title, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title relative to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.
Section 6. Warranty
(1) The statutory warranty rights apply.
(2) For used goods, the warranty period, deviating from the statutory regulations, is one year from delivery of the goods. The one-year warranty period does not apply to damages attributable to us caused by culpable injury to life, body, or health, nor to damages caused by gross negligence or intent on the part of the provider, nor to claims for recourse pursuant to Sections 478 and 479 of the German Civil Code (BGB).
(3) If you are an entrepreneur, the following applies in deviation from paragraph 1:
a) Only our own specifications and the manufacturer's product description are considered agreed upon as the quality of the goods; other advertising, public statements, and pronouncements by the manufacturer are not.
b) You are obligated to inspect the goods immediately and with due diligence for any defects in quality or quantity and to notify us of any obvious defects in writing (e.g., email) within 7 days of receipt of the goods. Timely dispatch is sufficient to meet this deadline. This also applies to latent defects discovered later, from the time of discovery. Failure to comply with the inspection and notification obligations precludes the assertion of warranty claims.
c) In the event of defects, we will, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your option, demand a price reduction or withdraw from the contract. The remedy is deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the event of rectification, we are not obligated to bear the increased costs incurred by transporting the goods to a location other than the place of performance, unless such transport is in accordance with the intended use of the goods.
(d) The warranty period is one year from delivery of the goods. The shortened warranty period does not apply to damages attributable to us caused by culpable injury to life, body, or health, nor to damages caused by gross negligence or intent, nor to fraudulent concealment, nor to recourse claims pursuant to Sections 478 and 479 of the German Civil Code (BGB).
(4) If you are an entrepreneur, the following applies to repair services, deviating from paragraph 1:
You are obligated to inspect the service provided immediately and with due diligence and to notify us of any obvious defects and malfunctions in writing (e.g., email) within 7 days of becoming aware of them or having the opportunity to become aware of them; timely dispatch is sufficient to meet the deadline. This also applies to latent defects discovered later, from the time of discovery.
Failure to comply with this notification obligation precludes the assertion of warranty claims.
Section 7. Liability
(1) We are liable without limitation for damages resulting from injury to life, body, or health. Furthermore, we are liable without limitation in all cases of intent and gross negligence, in the event of fraudulent concealment of a defect, in the event of assumption of a guarantee for the quality of the purchased item, and in all other cases regulated by law.
(2) Liability for defects within the scope of the statutory warranty is governed by the corresponding provisions in our customer information (Part II). and General Terms and Conditions (Part I) .
(3) If essential contractual obligations are affected, our liability for slight negligence is limited to the foreseeable damage typical for this type of contract. Essential contractual obligations are those fundamental obligations arising from the nature of the contract, the breach of which would jeopardize the achievement of the purpose of the contract, as well as obligations that the contract imposes on us according to its content for the achievement of the purpose of the contract, the fulfillment of which is essential for the proper performance of the contract, and on the observance of which you may regularly rely.
(4) In the event of a breach of non-essential contractual obligations, liability for slight negligence is excluded.
(5) Data communication via the internet cannot be guaranteed to be error-free and/or available at all times according to the current state of technology. We are therefore not liable for the constant or uninterrupted availability of the website and the services offered there.
Section 8. Choice of Law, Place of Performance, Jurisdiction
(1) German law applies.
(1) For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law). (2) The place of performance for all services arising from business relationships with us, as well as the place of jurisdiction, is our registered office, unless you are a consumer, but rather a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. This does not affect the right to bring an action before a court at another legally established place of jurisdiction.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.
(4) Notice pursuant to Section 36 Paragraph 1 No. 1 VSBG: There is no obligation or willingness to participate in dispute resolution proceedings before a consumer arbitration board.
(5) Information on online dispute resolution: The Online Dispute Resolution platform (hereinafter referred to as the “ODR platform”), which serves as a contact point for consumers and businesses wishing to settle disputes arising from online transactions out of court, can be accessed via the following link: https://ec.europa.eu/consumers/odr/
(6) The parties have not agreed to any obligation to participate in arbitration or conciliation proceedings. They also expressly reject any obligation to participate in such arbitration proceedings. The aforementioned rejection in this paragraph also applies to any proceedings of any kind that constitute a procedural requirement.
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II. Customer Information
1. Seller's Identity
Komplett-Konzept Verwertungs GmbH
Dunkerstr. 29
46325 Borken
Germany
Telephone: +49 2862 587950
Email: info@komplett-konzept.de
Consumer Information
Information on Online Dispute Resolution:
The Online Dispute Resolution platform (hereinafter referred to as "ODR platform") as a contact point for consumers and businesses who wish to settle disputes arising from online transactions out of court can be accessed via the following link: https://ec.europa.eu/consumers/odr/ Note pursuant to Section 36 Paragraph 1 No. 1 VSBG: There is no obligation or willingness to participate in dispute resolution proceedings before a consumer arbitration board.
2. Information on the Formation of the Contract
The technical steps leading to the conclusion of the contract, the conclusion of the contract itself, and the correction options are governed by Section 2 of our General Terms and Conditions (Part I).
3. Contract Language, Storage of
the Contract Text 3.1. The contract language is German.
3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.
3.3. For inquiries outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g., by email, which you can print or save electronically.
4. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and Payment Terms
5.1. The prices listed in the respective offers, as well as the shipping costs, are total prices. They include all price components, including all applicable taxes.
5.2. The applicable shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.
5.3. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.
5.4. Unless otherwise stated for the individual payment methods, payment is due immediately upon conclusion of the contract.
6. Delivery Terms
6.1. The delivery terms, the delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.
6.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment only passes to you upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.
6.3 If you are an entrepreneur, delivery and shipment are at your own risk.
6.4. If delivery is made by a freight forwarder on our behalf, it is free to the curb for consumers and free to the truck for commercial customers.
7. Statutory Warranty Rights
7.1. The warranty for our goods and repair services is governed by the "Warranty" section in our General Terms and Conditions (Part I).
7.2. As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.
8. Consent to data processing
8.1. By concluding the contract and using our services, the customer declares their consent to the processing of their personal data in accordance with our current privacy policy.
The privacy policy can be accessed at any time on our website at https://www.komplett-konzept.de/datenschutz.
These terms and conditions and customer information were drafted by the IT law specialists at the German Retail Federation (Händlerbund) and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. Further information can be found at: http://www.haendlerbund.de/agb-service .
Last updated: December 3, 2025